We ran a survey and this is what our customers said matters
We recently asked our community of Aussie dog owners a simple question: what really matters when you're choosing dog waste bags?
The answer was loud and clear. While being eco-friendly is the number one reason you choose us, it is definitely not the only one. You need bags that are strong, leak-proof, and easy to handle on your daily walks. You also care about getting great value, wanting a fair price for a premium, planet-friendly product.
What Our Dog-Loving Community Told Us
This survey was not just about collecting data; it was about listening to you, the dedicated pet parents making a real difference. Your feedback is our compass, guiding our mission to create products that are good for the planet and genuinely work for your lifestyle.
We heard from our most loyal customers between 21 August and 8 September 2025, getting straight-to-the-point feedback on what makes a dog poop bag great. The insights were invaluable and painted a clear picture of your priorities. This guide unpacks what you told us and how it shapes the future of Bag It Wag It.
The Big Priorities You Shared
When we tallied up the results, a few core themes stood out above everything else. You told us that the perfect bag needs to nail that tricky balance between being planet-friendly, completely reliable, and fairly priced.
This infographic gives a quick summary of what matters most to our customers, highlighting the top priorities of being eco-friendly, strong, and offering good value.
This visual really hammers home that sustainability alone is not enough; the product also has to be tough and affordable to earn a spot in your daily routine.
A Deeper Dive Into Your Feedback
Beyond the top priorities, your detailed comments gave us a real-world look at what you need on the ground. Phrases like “Non plastic and good for enviro” showed up constantly, with 86% highlighting sustainability as a key reason they stick with us. It confirms our community is actively looking for ways to ditch single-use plastics for good.
At the same time, practical concerns were just as critical. We saw comments like “Drip and hole proof” pop up five times, proving that trust and reliability are absolute non-negotiables. After all, nobody wants a messy accident mid-walk.
“Easy for the hand, grab, flip and tie move”
This specific bit of feedback really captures the essence of great design. It is not just about the material; it is about how the bag feels and functions in that crucial moment. The texture, the size, and the ease of tying all add up to a better, cleaner experience. Value also came through loud and clear, with "Price point matters" mentioned by four respondents, showing that you expect a fair price for a quality product that does the right thing.
To make it even clearer, we have broken down your top priorities into a simple table.
Key Customer Priorities at a Glance
Here’s a snapshot of the most important features our customers look for, based on what you told us.
| Feature | What Our Customers Said | Why It Is Important |
|---|---|---|
| 🌿 Eco-friendly Materials | "Non plastic and good for enviro" was a top comment. | You want products that will not harm the planet and are actively looking for compostable, plastic-free alternatives. |
| 💧 Strength & Reliability | "Drip and hole proof" is essential. | A bag has to be tough enough to handle any size job without tearing or leaking. Peace of mind is key. |
| 🖐️ Ease of Use | "Easy for the hand, grab, flip and tie move." | The bag's design needs to be practical for quick, clean, and hassle-free pickups on the go. |
| 💰 Fair Pricing | "Price point matters." | While you value quality and sustainability, you also want a product that offers great value for money. |
This feedback is what helps us make sure our bags are not just good for the planet, but perfect for the dog parents using them every single day.
Why Going Green Is Not Just a Trend, It Is a Must-Have
When we asked our community what mattered most, the message came through loud and clear: making an eco-friendly choice is no longer optional. A massive 89% of dog owners told us that 'non-plastic' was their number one priority when choosing a poop bag.
That’s a huge number, and it speaks volumes.
This feedback shows us that Aussie dog parents are actively looking for ways to shrink their environmental paw-print. It is not just about the daily chore of picking up after our pups anymore; it is about doing it in a way that is responsible and kind to our planet.
The Big Move Away from Plastic
We saw comments like “non plastic and good for enviro” over and over again. It is obvious there is a real desire to ditch the single-use plastics that clog up our beautiful Aussie landscapes and waterways. This is part of a bigger picture where people are getting smarter and more intentional with their shopping.
This is not just happening in the pet world. People want to connect with businesses that are on a mission. And that is exactly why we sent out our survey in the first place, to make sure our mission at Bag It Wag It is perfectly in sync with what our community actually wants and needs.
The Real Power of a Compostable Bag
Choosing the right poop bag might feel like a small decision, but it is a small step that makes a mighty impact on our environment. When you pick a compostable bag, you are choosing a product that is designed to break down and return to the earth.
This is not just about being 'better than plastic'. It is about being part of a solution where waste can actually enrich the soil instead of polluting it. That one simple choice creates a positive ripple effect right here in our local communities.
Unlike some so-called 'biodegradable' bags that can still leave nasty microplastics behind, certified home-compostable bags are the real deal. They are made to break down completely in a home compost system, turning pet waste from a problem into a resource. Our guide on compostable poop bags for dogs dives deeper into this important difference.
This is what our survey respondents were asking for, a genuine commitment to sustainability. And that is what we are all about. It is about giving dog owners the power to make a choice they can feel great about, every single day, one scoop at a time.
Functionality Is Just as Important as a Green Pawprint
While being kind to the planet is a top priority, a compostable bag is pretty useless if it does not actually do its job. In our survey, you told us that practicality is a very close second, with ‘leak-proof & strong’ and ‘feel & ease of use’ being the real game-changers for a good walk.
We heard you loud and clear. You need a bag that is, in your own words, “drip and hole proof.” This kind of feedback is gold because it cuts right to the heart of what you experience every single day.
After all, there is nothing worse than a bag tearing or springing a leak when you are trying to juggle a leash and an excited pup. It is that moment of truth where trust is either built or completely broken.
Building Trust with Every Scoop
Confidence is everything when it comes to dog poop bags. You need to know, without a shadow of a doubt, that the bag will hold up from the moment you scoop until it is safely in the bin.
When you told us what matters, you pointed to some very specific needs.
- Durable Materials: Our survey showed that 71% of you rated strength as a top concern. This means using high-quality, plant-based materials that can stand up to punctures and tears.
- Solid Seam Strength: It is not just about the material, but how it is all put together. The seams have to be properly heat-sealed to prevent splits, even when things get messy.
- A Decent Size: The bag needs to be big enough to handle business from any breed, making the whole cleanup quick and clean.
This is all about proving you do not have to sacrifice performance for sustainability. An eco-friendly choice should never feel like a compromise.
“Easy for the hand, grab, flip and tie move.”
This quote from one of our survey respondents perfectly sums up the ideal experience. It is not just about what the bag is made of; it is about how it feels and functions in that moment.
The Feel-Good Factor
The little sensory details matter more than you might think. A bag that feels flimsy or is a pain to open can turn a simple task into a frustrating one. The texture, the thickness, and how easily a bag tears off the roll all contribute to a smoother, more pleasant walk.
By focusing on these practical details, we can make sure our bags are not only good for the planet but are genuinely easy and reliable to use. Your feedback drives our mission to create a product you can trust, making the responsible choice the easiest one, too.
Finding the Sweet Spot on Price and Convenience
Let's talk dollars, cents, and the sheer relief of not having to make a last-minute dash to the shops for poop bags. Our survey got the lowdown on what really matters when it comes to price and getting your bags delivered.
The feedback dug into two big areas: what you reckon is a fair price, and how you really feel about a 'set-and-forget' auto-delivery service.
How You Feel About Auto Delivery
Now, this is where things got interesting. When we asked about subscriptions, the jury was a bit split. While a solid 88% of you said, “LOVE IT”
This insight is huge. It tells us that while the convenience of never running out of bags is a definite win, you absolutely need flexibility and control. You want the perks of a regular supply without feeling trapped in a rigid contract you cannot easily escape.
For us, this feedback cemented that our flexible dog poop bag subscription model, which lets you 'skip or pause anytime', is the only way forward. No lock-ins, no drama.
The Power of a Good Deal
So, what makes the decision to switch from plastic to planet-friendly that much easier? A simple discount code.
An overwhelming 86% of you told us you would love a discount code to get started.
This tells us two things. Firstly, price is a definite factor in your decision-making. Secondly, and more importantly, a little nudge is often all that's needed to help you make a positive, planet-friendly switch. We heard you loud and clear, and we reckon a "mates helping mates" style offer is the perfect way to welcome new dog parents into our community.
How Your Feedback Shapes Our Mission
This survey was not just us being nosy; it is the blueprint for where we're headed next. Your voice is now front and centre in every decision we make, from the products we create to the way we build our community. We asked, you answered, and what you told us matters most is now our number one priority.
You confirmed that our shared passion for sustainability is spot on, and we are leaning into that more than ever. At the same time, we are doubling down on our promise to deliver reliable, no-fuss bags that you can trust on every single walk.
Putting You in Control
We heard you loud and clear on auto-deliveries. Based on what you told us, we are fine-tuning our subscription service to give you complete control. Flexibility is key, so we are reinforcing our "skip or pause anytime" promise. It is all about convenience, without the commitment.
And who does not love a good deal? With 86% of you keen on a discount, we will be rolling out some "mates helping mates" style offers. It is our little way of saying thanks for making a planet-friendly choice and supporting a greener Australia.
Building a Community Together
Our goal has always been to offer premium, eco-friendly products at a fair price, making it easier for everyone to make a sustainable switch. This is how we build a community of responsible pet owners who feel empowered to do better for their dogs and the planet.
This is more than just selling bags. It is about working together to reduce plastic waste, one scoop at a time, and making a real difference in our local parks and neighbourhoods.
Everything we do is driven by this collaborative spirit. You can learn more about the values that guide these decisions by reading about our mission. Your input ensures we are not just another brand, but a true partner in your journey as an eco-conscious dog owner. Thanks for helping us grow and get better.
Your Top Questions Answered
We asked, and you answered. We recently ran a survey to find out what really matters to you, and the feedback was incredible. It gave us a heap of amazing insights and brought up a few important questions that we want to tackle head-on.
Based on what we heard, here are some straight-up answers about our bags, our mission, and how we are turning your priorities into action.
Why Is a Compostable Bag Better Than a Biodegradable One?
This is a fantastic question, and it gets right to the heart of what we do. The word 'biodegradable' sounds great, but honestly, it can be a bit misleading. Sure, a biodegradable bag will eventually break down, but it can take decades and still leave nasty microplastics behind, polluting our soil and waterways.
A certified compostable bag, on the other hand, is held to a much higher standard. It's designed to break down completely into natural elements, think water, carbon dioxide, and biomass, within a set timeframe under composting conditions. This means it actually enriches the soil, turning a waste product into a valuable resource.
Our focus on compostability offers a truly circular solution for pet waste. Instead of sending more plastic to landfill, you're helping create nutrient-rich compost that can feed gardens and parks. It is a small change that makes a huge difference.
What If I Go on Holiday or Use Fewer Bags One Month?
This came up a lot when we asked about auto-delivery, and we have designed our service with total flexibility in mind. We get it; life with a dog is not always predictable. One month you might be out on extra adventures, and the next you might be away.
Our subscription is all about convenience, not a rigid contract. You're always in the driver's seat.
- You can easily log into your account anytime to pause, skip, or change your delivery frequency.
- There are no lock-in contracts or tricky cancellation policies. Ever.
- Our goal is simple: make sure you have bags when you need them, and not when you do not.
Think of it as 'set-and-forget' convenience that you are in complete control of. We want to make your life easier, not add another thing to your to-do list.
How Do You Ensure Your Bags Are Strong Enough to Prevent Rips?
Your feedback about needing "drip and hole proof" bags was one of our biggest takeaways. Reliability is everything. Making an eco-friendly choice should never mean compromising on performance or peace of mind.
We nail this with a combination of high-quality, plant-based materials and rigorous design standards. We focus on two key things: material thickness and the integrity of the heat-sealed seams. This ensures our bags can handle any deposit without stretching, tearing, or leaking.
Every single batch is tested for durability, so you can have total confidence during that crucial "grab, flip and tie" manoeuvre you told us about. We stand by our promise: our bags are tough enough for any job, giving you one less thing to worry about on your daily walks.
Ready to make the switch to a stronger, more reliable, and planet-friendly option? Discover the difference with Bag It Wag It and find the perfect plan for you and your pup.